Refund policy

RETURN AND REFUND

We don't accept returns or exchanges on jewelry once purchased. All sales are final.

DAMAGED OR DEFECTIVE ITEMS 

If your pieces arrives damaged nor defective, we're here to help. To claim a replacement, you'll to:

1. Contact us within 24 hours of delivery with photos/ videos proof
2. Provide an unboxing video (no edits) that clearly shows the damage from opening the package
3. Include your order ID- Our team will review and approves replacements for genuine damage. Replacement shipping costs will be borne by you.

WHAT QUALIFIES 

Damage covered: broken clasps, bent/ damaged pieces, defects in material or craftsmanship.

Not covered: wear and tear after purchase, scratches from use, damage from mishandling after delivery.

CONTACT 

Reach us at:

Email:  svaayajewelry@gmail.com 

WhatsApp: +919575931111

Instagram: @svaayajewelry